COPYRIGHT

All rights, including copyright rights, on the UKBOILERCARE website and its contents, are owned by or licensed to UKBOILERCARE, or otherwise used by UKBOILERCARE as permitted by applicable law. ©2007-2017 Copyright UK BOILER CARE LTD  All rights reserved.All work shown is original and copyright to UKBOILERCARE

USING OUR WEBSITE

Whilst we endeavour to ensure the content of this website is accurate and reliable, use of this website is offered free of charge and on an "as is" and "as available" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. In no event will UKBOILERCARE be liable for any damages including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortious action, arising out of or in connection with the use of the site.Use of this site constitutes your acceptance of these terms and conditions, which take effect immediately on your first use of the site. UKBOILERCARE reserves the right to change these terms and conditions at any time by posting changes online. UKBOILERCARE is not responsible or liable for the content of any external websites linked to from this site.

PRIVACY POLICY

UK Boiler Care Ltd always handles your information (including personal data) in a secure and confidential manner and in a manner that is consistent with our obligations and your rights under the law as set out in the General Data Protection Regulation (“GDPR”). Please read this Privacy Policy carefully and ensure that you understand it. If you do not accept and agree with this Privacy Policy, you must stop using this website straightaway. We will never disclose your personal information to third parties unless there is a lawful basis for doing so. Personal Data means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give us via telephone, text, email, letter (including hardcopy forms) or via our website. The UK Boiler Care Ltd Data Protection Officer is Andrew Matthews, who can be contacted by email at [email protected] or by telephone on 01440 784328 or by writing to Andrew Matthews, Customer Services and Aftercare, UK Boiler Care Ltd, Li‍‍‍ttle Court, Haverhill Road, Little Wratting, Haverhill CB9 7UD.Information about UK Boiler Care LimitedThe UK Boiler Care website is owned and operated by UK Boiler Care Limited. UK Boiler Care is a trading name of UK Boiler Care Limited which is authorised and regulated by the Financial Conduct Authority (Licence No. 779178) to act as a credit broker and not the lender and offer products on a non-advised, execution only basis. Our head office address is UK Boiler Care Limited, Little Court, Haverhill Road, Little Wratting, Haverhill CB9 7UD. Tel: 0800 4346494. Registered in England & Wales (No. 06407776). Registered office: 9 Blaydon Way, Haverhill, Suffolk CB9 0AB. VAT No. GB. 218697470. Gas Safe Registered No.518349 OFTEC Registered No. C12820. VAT number GB 218697470. UK Boiler Care Ltd is regulated by the Financial Services Authority (FSA) no.779178. Important information about your Rights. You have the following rights: (i) The right to be informed about our processing of your personal data. (ii) The right of access to your personal data and information about how we process it. (iii) The right to have your personal data corrected if it is inaccurate and to have it completed if it is incomplete (please contact our DPO). (iv) The right to have your personal data erased (the “Right to be Forgotten”). (v) The right to restrict the processing of your personal data. (vi) The right to move, copy or transfer your personal data (“Data Portability”). (vii) The right to object to the processing of your personal data. (viii) Rights with relation to automated decision-making and profiling. If you have any cause for complaint concerning our use of your personal data, please contact our DPO (please see above for contact details) and we will seek to address the problem for you. If you do not receive a reply from our DPO within 30 days, you also have the right to complain to the UK Information Commissioner’s Office (ICO), ico.org.uk. It has enforcement powers and can investigate compliance with data protection law. The ICO helpline number is 0303 123 1113. For further information about your rights, please contact the Information Commissioner’s Office.

Data collected by UK Boiler Care. We may collect some or all of the following data: (i) Your name. (ii) Contact information such as your address(s), (iii) Telephone number(s). (iv) Email address(s). (v) Business details (where applicable). (vi) Demographic information such as your post code. (vii) Financial information such as bank details, credit / debit card numbers. (viii) Details about your boiler and heating system. (ix) Other information relevant to the repair, servicing, certification, and installation of your boiler and heating system. UK Boiler Care use of website Cookies. A Cookie is a small piece of information that is placed on your computer when you visit our website. You can find out more about Cookies by visiting www.cookiecentral.com. All Cookies used by UK Boiler Care website are used in accordance with current Cookie Law. Third party Cookies used by UK Boiler Care are:· Mail Chimp (a Data Processor). Google Analytics (a Data Controller). Before Cookies are placed on your computer or device, a pop-up message will appear on your screen asking for your consent (or not) to allow Cookies. If you deny consent certain features of our website may not function fully or as intended. Most browsers allow you to turn off cookies. To do, please this look at the Help Menu on your browser.

How UK Boiler Care uses your data; legal basis and purposes. All personal data is processed and stored securely for no longer than is necessary. Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because it is in our legitimate interest, because it is necessary for us to comply with a legal obligation, or because you have consented to our use of your personal data (e.g. by subscribing to emails). We will process your data: 1. As necessary to perform our contract with you for the relevant service; (i) To take steps at your request before entering into a contract. (ii) To decide whether to enter into it. (iii) To manage and perform that contract. (iv) To update our records. 2. As necessary for our own legitimate interests; (i) To send you marketing communications. (ii) For good governance, accounting, and managing and auditing our business operations. (iii)Telephone and Meeting notes. 3. To comply with a legal obligation. 4. Your consent to send you marketing communications where we have asked for your consent to do so.   We may use your personal data for the following purposes: (i) Offering our products and services to you. (ii) Personalising and tailoring our products and services for you. (iii) Replying to emails from you. (iv) Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by clicking on the unsubscribe link/box). (v) Market research. (vi) Analysing your use of our website and gathering feedback to enable us to improve our website and your experience of using our website. With your permission and/or where permitted by law, we may also use your data for marketing purposes which may include contacting you by email, telephone, text message, post with information, news and offers on our products and services. We will not, however, send you any unsolicited marketing materials or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003. You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. Sharing your data. We will not share any of your data with any third parties for marketing purposes. We may sometimes contract with third parties to supply products and services to you on our behalf. These may include payment plans and processing, delivery of goods and services. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law. In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal requirements, a court order, or a governmental authority.

Your data will be retained for the following periods: Existing customers: 6 years from the most recent service provided to you. Prospective customers (including enquiries and leads): We will hold your data as long as is necessary to deal with your enquiry. Cover Plan applications: We will hold your data for as long as is necessary to process your application for boiler cover. Data anonymisation and aggregation. Your personal data may be converted into statistical or aggregated data, which cannot be used to identify you and then used to produce statistical research and reports. This data will only be used internally at UK Boiler Care.

How UK Boiler Care stores your data. Data will only be stored in the UK. We have taken appropriate measures to safeguard and secure the data we collect. We comply with GDPR regulations in storing your data. If you have any questions about website or this Privacy Policy, please contact us. The UK Boiler Care Ltd Data Protection Officer is Andrew Matthews, who can be contacted by email at [email protected] or by telephone on 01440 784328 or by writing to Andrew Matthews, Customer Services and Aftercare, UK Boiler Care Ltd, Little Court, Haverhill Road, Little Wratting, Haverhill CB9 7UD.M. Changes to the UK Boiler Care Privacy Policy. We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on the UK Boiler Care website and you will be deemed to have accepted the terms of this Privacy Policy on your first use of our website following the alterations. We recommend that you check this page regularly to keep up-to-date.

©2007-2017 UK Boiler Care Limited | Legal & Privacy
Registered address: ‍‍‍9 Bladon Way, Haverhill, Suffolk CB9 0AB | Registered in England and Wales No. 06407776
Gas Safe Registered No. 518349 OFTEC Registered No. C12820

Telephone  0800 43 46 494

Legal & Privacy

Homeowners

About

Contact

Email: [email protected]

Telephone  0800 43 46 494

Landlords

Letting Agents

UK Boiler Care provides boiler and central heating systems installation, maintenance, repair and servicing solutions to homeowners, landlords and letting agents in the Eastern Counties.

UK Boiler Care 24 hour, 365 days a year local maintenance cover services are provided by a team of efficient, friendly and experienced Gas Safe registered engineers and plumbing experts.

Head Office

UK Boiler Care Ltd Little Court, Haverhill Road, Little Wratting, Haverhill, Suffolk CB9 7UD

Tel: 0800 43 46 494